Terms of Service

IMMI-PULSE (the “Platform”, “we”, “us”, “our”) is a software service operated by The Apps Company Pty Ltd, trading as theappscompany.ai, of Perth, Western Australia. These Terms govern your access to and use of the Platform, including the public website, the Consultant Workspace, applicant-facing tools, and any related APIs or integrations.

By creating an account or using the Platform you agree to these Terms. If you are entering into them on behalf of an organisation or migration agency, you confirm you have authority to bind that entity.

IMMI-PULSE is a software-as-a-service product. We are not registered with the Office of the Migration Agents Registration Authority (OMARA), and we do not provide “immigration assistance” within the meaning of section 276 of the Migration Act 1958 (Cth).

Where the Platform produces classifications, draft letters, document analyses, suggested checklists, or any other AI-generated output, those outputs are decision support only. They are not legal advice and do not constitute migration assistance. A registered migration agent or qualified Australian legal practitioner remains responsible for the advice given to any client and for the lodgement of any application.

The Consultant Workspace is intended for use by:

• Australian-registered migration agents (OMARA);
• Australian legal practitioners who hold a current practising certificate; or
• staff acting under the direction and supervision of the above.

If you use the Consultant Workspace you confirm your registration is current, and you undertake to notify us promptly if it is suspended, cancelled, or surrendered.

You agree to:

• comply with the Migration Agents Code of Conduct, the Migration Act 1958 (Cth), and any other professional obligation that applies to you;
• maintain the confidentiality of your account credentials and any client data you upload;
• obtain all consents required from your clients before submitting their personal information to the Platform;
• review every AI-generated output before relying on it or sharing it with a client; and
• use the Platform only for lawful purposes and in accordance with these Terms.

The Platform offers a manual override at every automated step. For any material decision — submission to government, communication to a client, or change of case status — you are expected to use that manual review path.

You must not:

• attempt to circumvent access controls, scrape the Platform, or reverse-engineer its components;
• upload material that is unlawful, infringes a third party's rights, or contains malicious code;
• use the Platform to provide migration assistance you are not authorised to provide under the Migration Act 1958 (Cth);
• resell, sublicense, or white-label the Platform without our written permission; or
• use the Platform to train a competing model.

We may suspend access to investigate suspected breaches.

You retain ownership of all content you upload to the Platform, including client records, correspondence, and document uploads (“Customer Data”). We process Customer Data only to provide the Platform and as described in our Privacy Policy.

You grant us a limited, non-exclusive licence to host, transmit, process, and display Customer Data for the purpose of operating the Platform, providing support, and maintaining security. We do not use Customer Data to train general-purpose AI models, and our AI providers are contracted not to retain or train on the inputs we send them.

The Platform uses third-party large-language-model providers — currently Anthropic's Claude family via Amazon Bedrock, hosted in the ap-southeast-2 (Sydney) region — to power features such as classification, drafting, and document analysis.

AI outputs may contain errors, omissions, or fabrications. They must be verified before they are relied on or sent to a client. Responsibility for any decision, draft, or filing rests with you, not with the Platform or its providers.

Subscription fees, billing periods, and any free-tier limits are set out in your subscription order or on the Platform's pricing page at the time of purchase. During an early-access or beta period, fees may be invoiced manually.

We may change pricing on at least thirty (30) days' written notice. New pricing applies from the start of your next billing period; you may cancel before that date if you do not wish to continue.

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate access immediately if:

• you breach these Terms or fail to pay fees when due;
• your OMARA registration or legal practising certificate is cancelled, suspended, or surrendered; or
• continued service would expose us or a third party to legal or security risk.

On termination we will make Customer Data available for export for thirty (30) days, after which it may be deleted from active systems and retained only to the extent required by law or as set out in our Privacy Policy.

Each party will keep the other's confidential information in confidence and will use it only for the purposes contemplated by these Terms. Customer Data is treated as your confidential information and is handled in line with our Privacy Policy.

The Platform — including its software, design, branding, documentation, and associated know-how — is owned by us or our licensors. Nothing in these Terms transfers any of our intellectual property to you. You retain all intellectual property rights in your Customer Data.

We provide the Platform on a commercially reasonable basis and aim for high availability, but we do not warrant that the Platform will be error-free, that AI outputs will be accurate or complete, or that the service will be uninterrupted. To the extent permitted by law, all implied terms and conditions are excluded.

Nothing in these Terms excludes, restricts, or modifies any right or remedy that you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) where it cannot lawfully be excluded.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms is limited to the fees you paid for the Platform in the twelve (12) months preceding the event giving rise to the claim.

We will not be liable for any indirect, consequential, or special loss, including loss of profits, loss of business, loss of goodwill, or reputational harm. Liability for personal injury caused by negligence, for fraud, or for any other liability that cannot be limited at law, is not limited by this clause.

You will indemnify us, on a continuing basis, from any third-party claim arising from (a) your use of the Platform in breach of these Terms; (b) your breach of professional obligations under the Migration Act, the Migration Agents Code of Conduct, or any applicable legal-profession rules; or (c) the content you upload to the Platform.

Notices to us should be sent to legal@immi-pulse.com.au. Notices to you will be sent to the email address registered to your account or shown in-product.

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. Each party submits to the non-exclusive jurisdiction of the courts of Western Australia.

We may update these Terms from time to time. If a change is material we will notify you by email or in-product at least thirty (30) days before it takes effect. Continued use of the Platform after the change takes effect constitutes acceptance of the updated Terms.

The Apps Company Pty Ltd — IMMI-PULSE
Perth, Western Australia
Email: legal@immi-pulse.com.au